Privacy policy

 

CAFECO PRIVACY POLICY

 The cafeco.com.au (“website”) is owned and operated by AC Cucine Pty Ltd (ACN 656 507 729) (referred to as Cafeco, “we”, “our” or “us”).

 We are committed to respecting the privacy of your personal information, and complying with the Australian Privacy Principles and the Privacy Act 1998 (Cth) (“Privacy Act”).

 This Privacy Policy outlines our policy in relation to the collection, use, disclosure and handling of your personal information.

By submitting your personal information to us, or by visiting the website and/or accessing our services, you are accepting and consenting to the practices described in this Privacy Policy.

Information we collect

We may collect information about you when you use our services, such as placing an order for the purchase of product(s) or where you otherwise interact with the website. We use Shopify to power our online store, which is based in the United States of America (USA). You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

Personal information we collect may include, but is not limited to:

  • your contact details, including your name, phone number, postal address and email address
  • your transactional order and payment details
  • other information reasonably relevant to the provision of our services, such as records of which products you are interested in and which products you purchase as well as customer traffic patterns and site use
  • information about where you shop or what your interests are, so that we can improve our service and product offering to you and
  • any other personal information you provide to us in relation to your access to the website or our services.

After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use a third party payment processor (Shopify Payments) and a fraud gateway to ensure that your order is not fraudulent (Signify inc). Your payment will be processed by Shopify Payments.

Shopify Payments collects, uses and processes your information, including payment information, in accordance with their privacy policies.

You can access their privacy policy via the following link(s): Shopify Payments: https://pay.shopify.com/tos-privacy-policy

When visiting our website or accessing our services, we may also collect and store the following information:

  • your IP address
  • your browser type
  • the webpage you were visiting before you came to our website
  • details of the pages within the website you visit and
  • the time spent on those pages, items, and information searched on our website, access times, dates and other statistics.

How and why we collect your personal information

We only collect personal information through lawful and fair means, including for the purposes of providing you with access to our website and services. It is our usual practice to only collect personal information directly from you or from your website usage.

We may collect personal information from you in circumstances such as when you:

  • are browsing or otherwise interacting with our website;
  • registering an account on our website;
  • communicating with us through written correspondence, telephone calls, chats, emails or when you share information with us through other social applications, services or sites; or
  • interact with us, our services, content or advertising.

How We Use Your Personal Information

We will use your personal information for the purposes of delivering, administering and improving the products and services that we offer to you.

In addition, we may also use your personal information:

  • To communicate with you, including about products and services, competition results, special offers, promotional material and events which might interest you
  • to verify your identity, answer your questions, respond to your complaints and provide customer support services to you
  • to help prevent fraud (e.g. we may check payment card details with our credit agency, who may keep a record of that information, and reserve the right to refuse orders on that basis)
  • to create orders, transaction records, tax invoices or receipts and otherwise maintain your Cafeco customer account
  • to undertake product and service development, quality control and research to improve our website and
  • as otherwise permitted or required by law (such as to comply with obligations under the Privacy Act in relation to mandatory data breach notification).

In the event we inadvertently receive information that is unsolicited, and we were not permitted to collect it, the personal information will be destroyed as soon as practicable.

Disclosure of Your Personal Information

We may disclose your personal information to:

  • third parties that assist us in providing products and services you have requested, such as Shopify, a third-party payment gateway, other delivery service providers and fulfilment managers
  • parties that you authorise us to disclose your personal information
  • government and regulatory authorities, as required or authorised by law
  • our professional advisors or
  • other third parties permitted by law.
  • Third parties to whom we disclose personal information may from time to time be located overseas, including, but not limited to, Shopify and other partners and affiliates in the United States of America. You consent to any such overseas disclosure and acknowledge APP 8.1 will not apply to such disclosure. 

Cookies

In order to improve our services and your experience when accessing our website we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited the website before) is recorded on your hard drive.

If you do not wish for us to use cookies when you use the website, you can adjust your Internet browser settings to not accept cookies. The 'Help' option on the menu bar of your web browser should explain you how to do this. Please note that cookies allow you to take full advantage of the services we provide through the website and so we recommend that you leave them turned on.

Access to and correction of your personal information

We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date.

If you need to access or correct any personal information we hold about you, please contact us using the “Contact Details” set out below. We will endeavour to process your request as soon as practicable.

Data Security and Storing of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.

We use a number of procedures and processes to ensure, where possible, the security and integrity of your personal information including by:

  • maintaining physical access restrictions, password protections and technology products to prevent unauthorised computer access; and
  • securely destroying or de-identifying your personal information when it is no longer needed for any purpose for which the information may be used or disclosed under this Privacy Policy, excepting as required or authorised by law or for our record retention purposes.

Cafeco uses the latest security measures to protect your details when you shop with us.

While we strive to protect your personal information, we cannot guarantee 100% the security of any information (personal or other) you transmit to us over the Internet. Therefore, we do not warrant the security of any information you transmit to use over the internet and you do so at your own risk.

Marketing Communications

When ordering from Cafeco, or otherwise interacting with us we may give you the opportunity to opt-in to blogs, videos, newsletters or to offers etc. We promise not to bombard you with emails - to make it worth your while we only get in touch when we truly have interesting news to share and you can opt-out at any time, using the “unsubscribe” in any communications we share. We may also from time to time send you updated product catalogues by post to the invoice address specified when placing your order. If you do not wish to receive further catalogues you may do so by contacting us by email or telephone using the contact details below.

Third Party Sites

Please be aware that our website may also contain links and pointers to other websites maintained by third party providers. These links are provided for your convenience only.

These third party websites are not under our control and we are not responsible for such sites (including the suitability for your intended use of those sites). We do not endorse or recommend any third party website or any associates provider organisation or third products or services. You are responsible for reading the privacy policies or statements of those third party websites.

Contacts Details

If you have any questions or comments about privacy or the Cafeco Policy, wish to exercise any of your rights under this Privacy Policy, have any questions, comments or complaints regarding our practices or you would like to request a printed copy of this Privacy Policy, you can contact us using the details below.

You may contact Cafeco by:

  • going to our Contact Us page
  • email info@cafeco.com.au or
  • telephoning 1300 316 670 during business hours of 9-6 Mon-Fri

Compliments and Complaints

At Cafeco, we are a small team, dedicated to providing you with respect and full transparency and we welcome your feedback. At Cafeco, you will connect directly with a team member. All members of Cafeco staff are empowered to resolve your complaint without escalation. If you have a compliment or a complaint, please do not hesitate to contact us via the details above.

For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.

Changes to the Privacy Policy

We reserve the right to change, modify or update this Privacy Policy at any time, without liability to you, by publication on the website, effective immediately upon publication.

This Privacy Policy was last updated on 06/04/2023.